Refund and Exchange

This Agreement was last modified on July 01, 2017.

PLEASE READ THE FOLLOWING REFUND AND EXCHANGE POLICY CAREFULLY BEFORE USING THIS WEBSITE. All Buyer and Seller of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these Refund and Exchange, please do not use this site.

Refund Policy

Due to nature of the product, we do not provide any refund / exchange for the code purchased. Please read the product description carefully before make any purchase. Furthermore there is no refund on specific modifications that are requested by customers. ASK if you have any doubts. Disputes on the purchase of templates from our website, are resolved by PayPal.  The use of their dispute resolution will provide a fair and impartial decision.

  • We strongly recommended buyer to ASK seller if they have any questions regarding product before placing order, If you don’t know the product and how to use and what is included with product then ASK seller.
  • If you are not happy with your purchase or there are any issues with Template then we suggest the buyer contacts the seller to resolve the issue.
  • If any seller providing link to re-direct sell to third party website then we are not responsible for third party website and your order. We suggest submit complaint about the seller to our support team.
  • Be careful with scam. Any seller who asking you to go to third party website or make payment off site then please inform our support team.
  • If seller fails to provide any support service and solution then we recommend the buyer refers to the PayPal resolution centre and submit the claim for refund.
  • Due to nature of the digital product, there is NO EXCHANGE of product. Please ask seller if seller happy to provide exchange, If not then you can’t claim or demand.
  • If you have issue with product and you opened the claim on purchase and you won the claim then we have right to remove any download link related to that transaction.
  • If you don’t know how to make a claim then please visit this page – How to make claim?
  • As per our seller policy – All sellers will reply to all customers email in within 24-48 hours (Working Days only).
  • Any modification in product will not be included in the price, if any buyer requests modification to a template then the seller has the right to ask additional payment for that service. e.g. changing colour, adding additional code in template etc…
  • All templates are up to date and support all browsers and eBay but in future any changes made by eBay may affect template functionality this is not our responsibility. You can ask the seller to provide an updated template and seller reserves the right to charge additional fee for the update.
  • Buyer and Seller have rights to provide this page link as a proof of buying or selling policy.
  • Any buyer that does not comply with our policy and terms & conditions, will be terminated immediately and all download links will be removed from the account.
  • We reserve the right at any time to modify this policy (or any part or content thereof) without notice at any time.

Questions about the Refund and Exchange should be sent to us at info@ebaytemplateshop.com.